Company PDF downloads receive timeout error for a subset of companies
Incident Report for DueDil
Resolved
The issue has been resolved. The error was caused by the recent officer ID updates which results in some officer's having a large number of current and prior appointments causing poor performance in the export company PDF feature.
Posted Oct 08, 2020 - 11:41 UTC
Identified
We have identified the issue and are working on a fix. Note this only impacts a small number of companies.
Posted Oct 07, 2020 - 09:23 UTC
Investigating
We are currently investigating the issue.
Posted Oct 06, 2020 - 10:40 UTC
This incident affected: DueDil Web Platform (Web Application - app.duedil.com).
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